Spry.com deems a new Client is Guilty until proven otherwise
Wow...what a way to activate a server in the cloud with www.spry.com !!!
Here is my experience and response. (To see their original email, go to the bottom of this post)
The kicker to all of this is that a buddy of mine activated his service and pays on a monthly basis with no issues. I guess they are not in the business of getting their money up front....most business' would kill to get paid up front !!
========== My Reply =================
Subject: Re: [spry.com #595841] Spry :: Please Confirm OrderTo: inquiry@spry.comReceived: Monday, August 18, 2008, 11:19 PM
It is shame that you have sent the wrong message to a new client.
This message implies that your new client has done something wrong... when in fact nothing was incorrect....just that your billing system does not want to process $499.
Upon calling www.spry.com's phone number and discussing with the Billing dept (1st line) and then a Manager....it is a shame that you have no other mechanism to verify a new client than the procedure below. In my case, as I suspect others, it would take a approx 15-20 minutes to conduct the stated procedure (and don't forgot to find a black marker to blank out the card numbers).
I love the fact that your 1st line told me I could cancel and try it again with a different email address...when in fact they both Spry employyees indicated that it was because of the "large" dollar amount.
It annoys me further that the billing manager proceded to state "....purpose a new solution" on how to process my order to get around the "billing system rule".
The worst part of the entire "messaging" is that you imply that it for the client's protection...once again you are insulting the intelligence level of your new client.....as credit card companies have numerous mechanisms and procedures that provide the client such protection.
Too bad...so sad. Maybe in the future, you will alter your policy and/or find a different way to allow a new client to become a client without accusing them of incorrect action.
I truly hope that the right people get to read my feedback and you have not, yet again, wasted my time.
So, you can cancel my request to become your client.
==== Here is the Original Email that they sent me =======
From: Dawn via RT < inquiry@spry.com >Subject: [spry.com #595841] Spry :: Please Confirm Order
Monday, August 18, 2008, 10:02 PM
Thank you for your order at Spry!
Due to discrepancies in the information you provided, our fraud
prevention system has flagged this order. In order to complete the
processing and prevent the voiding of your order, you will need to
either fax or email images of your credit card (front and back) and
government-issued photo identification. For your security, you may black
out all but the last 4 digits of the credit card number and your
driver's license number. Our fax number is 206.838.9026. Once we have
verified your information, we will destroy/delete the images and will
process the order. Orders will be voided and funds returned if we do not
receive the requested information within 48 hours.
Have a good day.
Spry Support
Here is my experience and response. (To see their original email, go to the bottom of this post)
The kicker to all of this is that a buddy of mine activated his service and pays on a monthly basis with no issues. I guess they are not in the business of getting their money up front....most business' would kill to get paid up front !!
========== My Reply =================
Subject: Re: [spry.com #595841] Spry :: Please Confirm OrderTo: inquiry@spry.comReceived: Monday, August 18, 2008, 11:19 PM
It is shame that you have sent the wrong message to a new client.
This message implies that your new client has done something wrong... when in fact nothing was incorrect....just that your billing system does not want to process $499.
Upon calling www.spry.com's phone number and discussing with the Billing dept (1st line) and then a Manager....it is a shame that you have no other mechanism to verify a new client than the procedure below. In my case, as I suspect others, it would take a approx 15-20 minutes to conduct the stated procedure (and don't forgot to find a black marker to blank out the card numbers).
I love the fact that your 1st line told me I could cancel and try it again with a different email address...when in fact they both Spry employyees indicated that it was because of the "large" dollar amount.
It annoys me further that the billing manager proceded to state "....purpose a new solution" on how to process my order to get around the "billing system rule".
The worst part of the entire "messaging" is that you imply that it for the client's protection...once again you are insulting the intelligence level of your new client.....as credit card companies have numerous mechanisms and procedures that provide the client such protection.
Too bad...so sad. Maybe in the future, you will alter your policy and/or find a different way to allow a new client to become a client without accusing them of incorrect action.
I truly hope that the right people get to read my feedback and you have not, yet again, wasted my time.
So, you can cancel my request to become your client.
==== Here is the Original Email that they sent me =======
From: Dawn via RT < inquiry@spry.com >Subject: [spry.com #595841] Spry :: Please Confirm Order
Monday, August 18, 2008, 10:02 PM
Thank you for your order at Spry!
Due to discrepancies in the information you provided, our fraud
prevention system has flagged this order. In order to complete the
processing and prevent the voiding of your order, you will need to
either fax or email images of your credit card (front and back) and
government-issued photo identification. For your security, you may black
out all but the last 4 digits of the credit card number and your
driver's license number. Our fax number is 206.838.9026. Once we have
verified your information, we will destroy/delete the images and will
process the order. Orders will be voided and funds returned if we do not
receive the requested information within 48 hours.
Have a good day.
Spry Support
posted by My Thoughts at
7:22 PM
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